Choose the Evidence Boundary
Choose a grounded customer reply when an AI draft goes beyond the provided policy evidence.
Customer reply moment: one claim is grounded, one claim needs verification. What should Mina send before the customer call? Send the polished AI reply and add a general phrase like "per policy" so it sounds sourced. This uses citation language without citation discipline. A vague source phrase hides the fact that the credit claim is not grounded in the policy evidence. Confirm only the response-time facts supported by the policy, cite the policy boundary, and mark credit eligibility for operations verification. Correct. This separates supported evidence from an unresolved claim, which is the core habit behind grounding, verification, citations, and…
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