Commit to creating and using an AI incident intake template.
Create a one-screen AI incident intake template and define when you will open it. Use this for plausible AI incidents involving data exposure, unsafe advice, excessive agent action, biased workflow decisions, or customer-impacting misinformation. When [AI incident trigger] appears in [workflow], I will open an incident record within [timebox] with [knowns], [unknowns], [impact], [owner], [evidence], [containment], and [next review time]. A support assistant exposes a different customer's account note in a chat transcript. A sales copilot sends unapproved pricing language to more than 10 customer accounts. An AI agent updates CRM or billing records without a visible human approval trail.…
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