Find The Cause Chain, Not The Culprit
Build a cause chain for an AI incident that produces preventive actions.
Incident: a policy assistant invented a bereavement-leave exception and a manager repeated it to an employee. The same assistant answers roughly 1,200 policy questions each month. Use root-cause analysis to identify contributing conditions that can be changed, not a single culprit to blame. The common trap is stopping at 'the model hallucinated.' That label describes the symptom but does not explain why the wrong answer was available, trusted, and repeated. Define the problem Wrong policy exception was communicated to one employee; potential class is HR policy answers involving exceptions. A precise problem statement prevents the review from expanding into every…
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