Four Golden Signals For AI Workflows
Map the four golden signals to a production AI workflow.
AI observability starts with service behavior, not model mystique. Latency Means Time To Useful Answer For an AI workflow, latency is not only model response time. Count retrieval, ranking, tool calls, guardrails, moderation, streaming delay, and human handoff. If the user waits 22 seconds, a green model endpoint does not make the service healthy. Errors Include Bad Outcomes AI errors are broader than HTTP 500s. Track explicit failures, empty retrieval, malformed tool calls, policy blocks, ungrounded responses, low-confidence fallbacks, and cases the business defines as unacceptable. The key is to distinguish failed requests from successful requests that produce unusable work.…
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