Turn AI Quality Into An SLO
Define an AI service-level indicator and objective tied to user-visible quality.
Availability is not enough when the answer itself can fail. Define The Behavior That Matters Start from the user-visible job. A legal summarizer must preserve obligations and exclusions. A support bot must resolve or escalate correctly. A coding assistant must produce runnable, reviewed changes. This behavior becomes the SLI candidate. Make The Indicator Countable Use numerator and denominator language. "Reviewer-approved summaries divided by sampled high-risk summaries" is stronger than "summary quality." "Valid tool calls divided by attempted tool calls" is stronger than "agent reliability." Countable indicators make quality visible over time. Set A Target That Changes Decisions The SLO should…
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