Turn A Postmortem Into A Monitor

The AI expense auditor approved claims that required receipts even when OCR failed to extract receipt evidence. The postmortem found the gap, but the first action item is vague: 'improve OCR monitoring.' A postmortem finding becomes useful when it turns into a measurable signal with an owner and action. The common trap is writing broad action items that sound responsible but cannot fire, route, or prevent a recurrence. Before Action item: improve OCR monitoring. No threshold, no owner, no trace field, no runbook. After Monitor: receipt_required=true AND approval_recommended=true AND receipt_evidence_score missing or below 0.70. Route to finance ops. Action: block…

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