AI Observability Incident Cards
Recall the first moves for triaging an AI incident.
Symptom first Do you start with the hottest internal graph or the user-visible symptom? The symptom decides urgency and scope; internal graphs test causes. Objection The model is obviously the problem. Let's switch providers now. A bad-answer spike appears after a deployment. Your line Maybe. Before we change providers, let's compare failing traces for prompt version, retrieval count, tool status, and model route so we do not add variables. Changing provider and prompt at once can hide the cause and create a second incident. It validates the hypothesis while protecting evidence. Trace packet What trace fields should you grab for…
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