Balance the AI Scorecard
Build a four-perspective scorecard for AI ROI so financial claims do not crowd out strategic value.
AI ROI is financial, but AI value is often broader than the first financial line item. The Balanced Scorecard helps teams avoid two bad extremes. The first is finance tunnel vision, where only immediately monetized savings count. The second is value fog, where teams list adoption, enthusiasm, and strategy words without discipline. A balanced scorecard gives each type of value a place and a label. Financial perspective Track monetized benefits such as cost avoided, margin improved, capacity captured, revenue protected, or waste reduced. This is where ROI is calculated. Customer and process perspectives AI often changes service quality before it…
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