Diverge Before You Promise AI
Use the Double Diamond to avoid jumping from a vague AI request straight to a pilot.
A demo answers 'could we?' Discovery answers 'should we, for whom, and why now?' The Double Diamond in AI discovery The Design Council's Double Diamond moves through Discover, Define, Develop, and Deliver. In AI use case work, this stops the team from treating the first plausible model idea as the right intervention. The first diamond expands understanding of the problem before narrowing it into a clear challenge. The second diamond expands solution options before narrowing into a pilot. What divergence looks like Divergence is not brainstorming features. It is gathering real examples, shadowing the work, reviewing edge cases, mapping handoffs,…
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