AI-USE-CASE-DISCOVERY5 MIN READ
Interview the Work, Not the Wish
Run a frontline AI discovery interview that elicits recent examples, constraints, and decision points.
Diego D Senior support agent E Example Decision C Constraint Interview moment 25 min Frontline discovery Diego has handled 40 refund tickets this week. You need evidence about the work, not a vote for a chatbot. Feature wishes are weak inputs; recent stories reveal use case fit. 40 refund tickets this week 25 minutes with Diego Framework
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