Organize AI discovery evidence into an Opportunity Solution Tree with assumptions and tests.
A support team wants to reduce ticket rework, but the discovery notes mix problems, ideas, and tests. Opportunity Solution Trees put the desired outcome at the top, opportunities below it, solutions below opportunities, and assumption tests below solutions. The common trap is writing 'AI auto-tagging' as the opportunity. That skips the customer or employee need and makes one solution feel inevitable. Before Sticky notes include 'wrong tags,' 'auto-tagging,' 'less rework,' 'agent confusion,' 'use GPT,' and 'test 100 tickets' in one flat cluster. After Outcome: reduce rework by 20 percent. Opportunity: agents choose wrong tags under time pressure. Solutions: AI tag…
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