Map the Service Before the Model
Use a service blueprint to identify visible, backstage, and support-process implications of an AI use case.
AI changes the service, not just the screen where it appears. Why blueprinting helps A service blueprint shows customer actions, frontstage actions, backstage actions, support processes, and evidence. That structure is ideal for AI discovery because model output often appears in one place while the real consequence appears somewhere else. The key lines The line of interaction separates the customer from the organization. The line of visibility separates what the customer sees from what happens backstage. In AI use case discovery, these lines help you decide whether the AI should be customer-facing, employee-facing, or hidden in a support process. What…
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