Commit to One Real Human Checkpoint
Specify a human checkpoint with a trigger, owner, and review question.
For [workflow name], a human checkpoint will trigger when [threshold / exception / external commitment]. The owner will be [role], and their review question will be: [what exactly must they decide?]. We will know the checkpoint is calibrated when [metric] improves without forcing review on routine cases. The next time an AI-generated customer email includes discount, legal, or enterprise-exception language. The next time an AI-assisted refund workflow encounters a request above the policy threshold or outside standard reasons. The next time an invoice automation reaches a new vendor or unusual spend level even though the extracted fields are clean. The…
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