Sort OCC Work by Urgency and Importance
Sort airline operations tasks into urgent-important priority buckets.
Sort the OCC tasks by urgency and importance. Do now: urgent and important Schedule: important not urgent Delegate: urgent not important Drop from live queue: not urgent not important Coordinate medical diversion landing, stand, ambulance, and customer recovery Resolve tomorrow morning crew hotel shortage before crews report Prepare executive delay note while the duty desk is handling live disruption Review next month cleaning KPI deck during live thunderstorm disruption Approve fuel policy change for alternates under current weather risk Schedule a debrief on repeated first-wave boarding defects Answer a non-operational media information request due in 20 minutes Choose new colors…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in