Use FMEA Before a Boarding Change
Use FMEA thinking to identify and mitigate failure modes before changing a boarding process.
Process change Biometric pre-boarding promises speed, but it touches document checks, PRM flow, standby handling, and agent workload. The risk is hidden in interactions, not in the feature demo. FMEA Function, failure mode, effect, control FMEA makes the team ask how a process can fail before it fails in production. Shortcut Pilot the change and learn live. The trial begins with stop triggers and controls, not hope. The best time to find an obvious failure mode is before customers and crews are trapped inside it. 01 Function 02 Failure 03 Control Define function Scope
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