Use PDCA on Missed Connections
Apply PDCA to improve one repeated passenger connection failure without overcorrecting the network.
A connection miss that repeats is no longer just disruption. It is process feedback. PDCA keeps the response small enough to learn from and structured enough to avoid wishful thinking. Plan Define the failure in operational terms. Which flight pair, which minimum connection window, which passenger group, which bag path, and which decision point are involved? A good plan predicts a result before it acts. Do and Check Run the change in one bounded place. Check passenger success, bag success, downstream delay, and staffing load. A fix that saves 12 passengers but delays the next bank by 18 minutes may…
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