Align Owners Before Automations
Clarify Airtable automation ownership before messages start firing.
Ken K Customer success manager 1 Pause 2 Map roles 3 Control Ken wants an automation that emails clients whenever onboarding status changes. Nobody has agreed who may change status or who handles mistaken emails. An automation without role clarity turns a base edit into a customer-facing action. 87 clients in onboarding wrong email damages trust RACI before trigger Before an automation sends messages, clarify who is Responsible for updates, Accountable for outcomes, Consulted on copy, and Informed after sends. Automations amplify role clarity or role confusion. Can we just email clients automatically when status changes to Ready?
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