Handle internal resistance when sustainable design changes seem operationally risky.
Rosa OP Operations Director Rosa is not anti-sustainability. She is anti-experimenting on customer service without a safety net. If procurement ignores that concern, the conversation becomes political instead of practical. 2 weeks window before next demand spike 1 suspected line-jam failure mode 18% plastic reduction potential Validate the risk, then design the test The goal is not to win an argument. It is to create a controlled learning path. Trap Treat resistance as lack of values The room moves from preference to learning. A bounded operational test is often the shortest path to real sustainability progress. Open
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