Do Not Roll Out A Fix You Have Not Tested
Design a small PDSA test for an ambulance operations improvement.
PDSA turns a good idea into tested knowledge. Plan: State The Hypothesis Name the aim, the change, the prediction, and the measure. If you cannot predict what should happen, you are not testing; you are just trying. Do: Keep The Test Small A small test is not timid. It is how you learn without creating system-wide noise. One unit, one shift, or one call type can reveal the friction. Study: Compare Prediction To Reality Do not ask only whether people liked the change. Ask what happened, what surprised the crew, and whether the measure moved. Act: Adopt, Adapt, Or Abandon…
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