Anchor the New Behavior
Choose reinforcement moves that anchor a new behavior after early wins.
The drift The pilot worked, but old dashboards and manager routines still point people backward. A win without reinforcement becomes a memory. Decision walk Anchor after the win Move from proof to Reinforcement by changing the system around the behavior. Bad shortcut Assume success will sustain itself. The new behavior survives leader attention shifts. Culture follows what the system repeatedly rewards and asks about. Connect Step 1 The pilot reduced escalations. How do you explain the win? Embed Step 2 The old dashboard is still easier to access. What system change matters most?
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