Apology Components at Your Fingertips
Recall apology components and choose the right component for common workplace rupture moments.
Six pieces RHEFOR What are the six apology components to check? Regret, Harm, Explanation, Fault, Offer, Repeat prevention Responsibility Which version owns fault? Responsibility lowers the other person's burden of proof. Explanation trap Trap line: The calendar moved and I had no warning. You have a real reason for the miss. Repair line The calendar moved, and I still should have checked the agenda before the readout. A true explanation can still sound like an excuse if it comes before ownership. It keeps context and responsibility in the same sentence. What is an offer of repair? A specific action that…
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