Apply & Commit: Redesign One Survey Touchpoint for Better Signal
Commit to one concrete survey-design change that improves measurement fit for a real customer moment.
One live survey touchpoint in your current CSAT/NPS program Examples: a training survey using NPS too early, a support survey asking broad satisfaction instead of effort, or a relationship survey sent to the wrong audience. I will redesign this survey touchpoint: [name the touchpoint]. The mismatch today is: [wrong metric, timing, audience, or routing]. I will change it to: [new question, metric, timing, or owner]. We will check in three days to see whether the redesign was drafted, scheduled, or submitted for approval. A post-training survey is asking NPS before customers have enough relationship context. A support-resolution survey is measuring…
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