Use 5 Whys to move from a repeated gallery error to a root-cause process fix.
A wall label is printed with the wrong artwork dimensions for the second exhibition in a row, and the first proposed fix is simply "be more careful." 5 Whys: ask why the error happened until you reach a changeable process condition rather than stopping at human error. The common trap is stopping at "the assistant used the wrong number." That names the last human touch, not the system that made multiple numbers available. Why 1 Why was the label wrong? The dimensions were copied from a draft artist email. This explains the event but not why the wrong source was…
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