Ask for Intent After Impact
Use an intent question after SBI impact to avoid assumptions and discover constraints.
comic-panels intent-question before-after-line Owen has named the impact of a last-minute reassignment. Choose the intent question that keeps the conversation two-way. The analyst with evidence context was moved two hours before prep. I had to pull Maya into another priority. fromTop Owen has already named the situation, behavior, and impact. fromBottom What constraint were you solving for when you moved her, and can we set a backup rule for next time? This asks about intent and converts the feedback into an operating agreement. Why would you move the only person who knew the evidence folder? The information need is real,…
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