Bot Go-Live Control Cards
Recall and apply Plan-Do-Check-Act (PDCA) cues in RPA work.
What does PDCA add after bot launch? A loop: plan the metric, do the release, check actual performance, act on drift. Launch is the start of control, not the end. Hypercare vs control loop You need both for important bots. “Cycle time improved, so we are done.” Your line “Great. Let’s check exception rate, rework, and control failures before we close the loop.” One metric can hide shifted cost. PDCA checks the system result, not just the headline gain. Name two RPA control metrics beyond hours saved. Exception rate and rework rate. Other useful metrics include false positives, SLA misses,…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in