Apply Plan-Do-Check-Act (PDCA) step by step to an RPA design problem.
A production bot launched successfully, but nobody reviews whether exception rates drift after process changes. Plan-Do-Check-Act (PDCA) The common trap is adding bot complexity to compensate for process variation that should be removed, routed, or controlled upstream. The team planned to automate all cases and let exceptions fail into a generic support mailbox. The release automates the stable segment, routes named exceptions, and measures remaining variation for the next improvement cycle. 1. Current condition Sample 80 recent cases and tag each by trigger, input completeness, exception type, and outcome. This replaces opinion with demand data and shows whether the bot…
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