Use DMAIC to Reduce Bot Exceptions

A service-request bot saves time on clean cases but produces too many manual rework tickets. DMAIC improvement cycle The common trap is adding bot complexity to compensate for process variation that should be removed, routed, or controlled upstream. The team planned to automate all cases and let exceptions fail into a generic support mailbox. The release automates the stable segment, routes named exceptions, and measures remaining variation for the next improvement cycle. 1. Current condition Sample 80 recent cases and tag each by trigger, input completeness, exception type, and outcome. This replaces opinion with demand data and shows whether the…

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