AUTOMOTIVE-RETAIL5 MIN READ
Add-On Offer Timing
Choose the right moment to introduce add-ons based on the customer's expressed need type.
Kano helps you sequence offers: satisfy musts first, connect wants to use case second, introduce delighters only when trust is stable.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in