RACI the Delivery Day Handoff
Classify delivery-day responsibilities using Responsible, Accountable, Consulted, and Informed roles.
Sort each delivery-day role into its RACI bucket for a sold unit leaving today. Responsible Accountable Consulted Informed Salesperson physically confirms both keys and owner's manual before arrival. Sales manager owns the final delivery-ready call if any blocker appears. Title clerk advises on an out-of-state registration exception. F&I manager verifies the signed contract package is complete. General manager gets a status update if delivery slips past closing. Parts department confirms ETA for a missing second key. Detail team completes final wash and fuel checklist. One named manager is answerable for what the buyer is told next. RACI delivery roles right…
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