RATER Trust Deck for Service Advisors
Recall RATER dimensions and use them to choose a service-lane trust move.
RATER What are the five SERVQUAL dimensions behind RATER? Recall the service-quality map. Reliability, Assurance, Tangibles, Empathy, Responsiveness You said it would be ready today. This is primarily a Reliability gap with a Responsiveness need. Your line You are right to hold us to that time. I am checking the blocker now and will text you the next update by 3:15, even if the answer has not changed. Do not lead with how busy the shop is. It acknowledges the broken promise and creates a new reliable update commitment. Which move best handles an Assurance gap? Assurance grows from clear…
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