Sort Service Promises by RATER

Sort each service-lane behavior into the SERVQUAL RATER dimension it most directly affects. Reliability Assurance Tangibles Empathy Responsiveness Vehicle is ready within the promised pickup window. Advisor explains what the warranty covers and what it does not. Waiting area, signage, and shuttle desk look clean and easy to navigate. Advisor asks about school pickup before setting the repair timeline. Customer receives an update within fifteen minutes of diagnosis. The original repair solves the stated symptom the first time. Advisor describes the technician's finding in plain language. Customer is greeted within sixty seconds during morning rush. Advisor remembers the customer was…

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