Decision Walk: Review A Red Metric

The situation A leadership team is rebuilding a scorecard that has activity counts, stale targets, and no causal story. Each choice determines whether the scorecard becomes a learning system. Map, Measure, Move Name the objective, choose evidence, and tie the initiative to the driver. A balanced scorecard should test the strategy hypothesis. Clarify objective Step 1 The draft objective says “improve customer experience.” What do you do first? Choose evidence Step 2 The team proposes training attendance as the main customer measure. What do you do next? Adjust action Step 3 A red driver appears for three weeks, but the…

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