PDCA a Broken Handoff
Use PDCA to test and standardize a small process improvement.
Implementation rejects nearly one-third of Sales handoffs because key setup information is missing. PDCA: plan a small change, do it, check the result, then act on the learning. The common trap is to redesign the whole process in a meeting. That creates a heavy rollout before the team knows which change actually reduces defects. Plan Target one failure mode: missing technical contact. Define success as handoff rejection rate dropping below 20 percent for enterprise deals. A clear plan names the problem, the change, the scope, and the measure. Do Require the technical-contact field for enterprise handoffs for one week, with…
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