Create a service blueprint that links guest actions, frontstage cues, backstage vendor work, and fail points.
The move: map the wedding as a service, not just a schedule. A service blueprint links what guests experience to the backstage work that produces it. It is especially useful for wedding planners because the day contains many handoffs that guests should never have to notice. Guest Action Start with what guests actually do: arrive, park, find the ceremony, greet family, sit, move to cocktail hour, find dinner seating, dance, retrieve belongings, and depart. Frontstage Evidence Name what makes the moment legible: signage, hosts, printed cards, lighting, music cues, welcome drinks, restroom markers, shuttle signs, and ceremony programs. Backstage Support…
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