The Baseline Scan
Apply a step-by-step body-language framework to a real workplace scenario.
At 11:30, a stakeholder who is normally animated gives clipped answers and keeps touching her phone during a scope review. The team is about to mark the risk green, but the visible baseline shift says the conversation is incomplete. Baseline -> Cluster -> Context -> Adjust -> Check The common trap is treating a single visible cue as proof of hidden intent. That shortcut can embarrass the other person, create defensiveness, and still miss the real operational issue. The safer path is to identify what changed, connect it to the moment, and ask a question that lets the person correct…
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