Separate post-setback evidence, interpretations, and action items before deciding what to change.
A revenue team is debriefing a missed renewal. Sort each card by what it represents. Evidence Story Action Renewal risk surfaced late evidence Sales overpromised again story Add a renewal-risk handoff check action Call recording contains no pricing caveat The customer never trusted us Audit top renewal handoffs postmortem sorting Practiced separating facts, interpretations, and fixes. A sentence with happened is often evidence; a sentence with always or never is often story.
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