Build a Question Spine

step-trail before-after question-bank Jordan needs an exit-interview script that produces comparable data without flattening the departing employee's story. Question spine: opening contract -> decision path -> work factors -> organization factors -> stay factors -> advice and close The common trap is choosing either a loose conversation with no comparable fields or a rigid survey with no room for narrative. Set the opening contract Start with purpose, use of notes, and escalation boundary. This creates enough safety for candor without overpromising confidentiality. Reconstruct the decision path Ask when they became open to leaving, what changed, and what made the new…

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