Build a RAG analogy

Explain retrieval-augmented generation to a service desk manager deciding whether agents can use an AI help bot. Workflow before acronym: search approved sources, draft from them, show the source, require review. The novice move is saying 'RAG grounds the model' and assuming the listener knows what grounding changes in behavior. Audience job The manager needs safe agent behavior: when to use the bot, what to check, and when to escalate. Audience purpose decides the explanation's starting point. Source contrast Contrast closed-book and open-book answers. The contrast makes the value of retrieval visible without technical vocabulary. Three verbs Search approved articles,…

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