Build a Weighted Decision Matrix

The team needs a defensible vendor choice for a knowledge base. Vendor A is cheaper, Vendor B has better search and migration support, and Vendor C has enterprise permissions but slower implementation. Weighted decision matrix: agree criteria -> weight criteria -> score options -> compare weighted totals -> inspect sensitivity. The common trap is scoring first and inventing weights later to justify the favorite vendor. That converts a matrix into theater. Criteria Criteria: search quality, migration effort, permissions, vendor support, annual cost. Criteria should describe decision requirements, not vendor marketing phrases. Weights Weights: search 35, migration 25, permissions 20, support…

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