Build the Coalition Map
Create a guiding coalition map with clear member reasons and gaps.
The billing workflow change has formal sponsors but lacks people with exception expertise and peer credibility. Build the coalition for authority, expertise, credibility, and energy; then map each member to ADKAR adoption risks. The common trap is inviting only senior stakeholders, which creates decision power but misses workflow reality and informal trust. Before Nine directors on the invite, no one who handles exception billing, no peer-trusted regional voice, and no owner for form changes. After A five-seat coalition with sponsor authority, exception expertise, manager reach, systems ownership, and credible skepticism. Seat 1 Name the sponsor who can make tradeoffs. Authority…
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