Classify feature candidates by likely customer satisfaction impact using Kano categories.
Sort each customer portal idea by likely Kano category. Basic expectation Performance driver Excitement feature Indifferent feature Customers can reliably download invoices every time. Search returns contract results in under two seconds. Portal warns customers about renewal risk based on usage drop. Users can choose from twelve decorative dashboard themes. Password reset works without contacting support. Bulk export handles 10,000 rows instead of 1,000 rows. The portal suggests the next best support article before a ticket is created. The settings page includes a seasonal background image.
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