Build A Current-State Value Stream

A contract request moves from intake to triage to legal review to business approval to signature. Value stream mapping for service flow Mapping only task time hides queue time, batching, and information delays. Scope Start = complete request submitted; End = signed contract returned. The map has a customer-facing boundary. This matters because the walkthrough is teaching the decision logic behind the process move, not just recording a task. Measure flow Triage 20 min, wait 3 days; legal review 90 min, wait 6 days; approval 25 min, wait 4 days. Elapsed time shows the real customer experience. This matters because…

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