Calculate First-Pass Yield For A Service Process

Onboarding is counted as complete when the workspace launches, even if billing, roles, or integrations are wrong. First-pass yield in DMAIC Measure Counting completions without rework makes a broken process look productive. Define Output = account launched with billing, admin role, and integration verified. A yield measure needs a clear defect definition. This matters because the walkthrough is teaching the decision logic behind the process move, not just recording a task. Measure 120 launches; 73 passed without rework. First-pass yield = 73 / 120 = 60.8%. The baseline shows how often the process works the first time. This matters because…

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