Classify Before You Compare
Classify a process using a reference framework before benchmarking or assigning ownership.
Benchmarking starts with a shared process name and level. The idea A process classification framework gives teams a neutral taxonomy for naming work. APQC PCF is useful because it separates enterprise process categories and lets teams compare at the same level of granularity. Without classification, benchmarking becomes theater: one team compares a subprocess to another team’s end-to-end flow. Why it works Process work improves when the team separates the work system from the people working inside it. A process frame gives you a repeatable object to inspect: trigger, input, activity, handoff, decision, output, customer, and measure. Once the object is…
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