Control The Future State Before Launch
Design a control step that prevents future-state drift.
The moment A new returns process launches cleanly on Monday. By Thursday, support agents are back to using the old spreadsheet because the new queue has no exception path for damaged items. A process decision made too early can optimize the wrong thing. Decision walk DMAIC control thinking The Control phase prevents a redesigned process from becoming workshop theater. It defines the measure, owner, trigger, and response that keep the future state operating after attention moves elsewhere. Shortcut Start with the loudest complaint A scoped improvement with evidence and ownership DMAIC control thinking works because process choices compound. A first…
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