Identify when automation would speed up a bad process instead of improving it.
Automate the redesigned process, not the frustration. The idea The BPM lifecycle starts with identification and discovery before redesign and implementation. That order matters. Automation multiplies whatever logic, quality, and ownership already exist. If the current process is ambiguous, exception-heavy, or starved of clean inputs, software can move the confusion faster and make it harder to question. Why it works Process work improves when the team separates the work system from the people working inside it. A process frame gives you a repeatable object to inspect: trigger, input, activity, handoff, decision, output, customer, and measure. Once the object is visible,…
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