Sort Symptoms By BPM Layer

Sort these BPM signals using BPM lifecycle (Dumas, La Rosa, Mendling & Reijers). Input quality Flow / queue Decision rule Control / drift Ownership Output definition Teams restart work because required details are missing Cases wait four days between approval and fulfillment Managers apply different discount thresholds People use the old spreadsheet after launch No one can approve trade-offs across functions Customers receive outputs that meet SOP but fail their need Escalations depend on who is online that day Dashboard tracks volume but not rework

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