The Map Shows Ten Problems
Use constraint thinking to pick the process improvement that will change throughput first.
BPM DECISION A claims team maps its process and finds ten defects: duplicate entry, slow medical review, missing attachments, unclear rejection codes, and six more. The sponsor wants all fixes in the same quarter. Which first target is strongest? Fix the duplicate entry because everyone complains about it most loudly Weaker. Pain is a signal, not proof of system constraint; it may improve morale without changing throughput. Fix intake completeness because it protects the constrained medical-review step Strong. It exploits and protects the constraint by reducing rework at the bottleneck. Launch all ten fixes together so no stakeholder feels ignored…
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