Apply and Commit: Map One Live Workflow

Apply one business-process framework to a live workflow. Pick a workflow that has a visible queue, SLA miss, defect, or rework loop. I will improve [workflow] by defining its trigger, customer-ready output, complete input criteria, accountable handoff owner, and one flow metric. I will not propose automation or policy changes until I have checked the current process with at least two people who touch the work. We will check in after 2 days on whether you captured the process facts and chose a next test. Invoice exception queue Use SIPOC to define complete invoice inputs, the AP queue owner, and…

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