Decision Walk: Keep a Process Fix Alive

Live case At 9:21, Jon is staring at a dashboard where 23% of vendor invoices missed the internal SLA this week. Three teams are blaming each other, but nobody can point to the exact handoff where the work stalls. The mistake to avoid now is reaching for a new tool before the process has a shared boundary, owner, and evidence standard. The next choice decides whether the team studies the process or just chases noise. Boundary, flow, evidence Business-process skill is the discipline of making work visible, owned, measured, and improved without turning every conversation into bureaucracy. The proven frameworks…

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